SpaceOf.
Case study
Unlocking the digital potential of an organization that had everything except momentum
55%
E-commerce growth. Analog to multichannel.
1
Unified B2B and B2C platform. Built on microservices.
0
Structural obstacles left unresolved.
How an international B2B and B2C retail leader built a digital platform fit for Europe, and the future.
Overview
An international B2B and B2C retail market leader was ready for digital transformation, but facing the hardest version of the challenge. Not just building new technology, but rethinking everything the technology would touch: structure, processes, data, people, and the way the entire organization worked.
The Challenge
The stakes were high and the questions were hard. Which technology stack would best serve the strategy? What would transformation mean for organizational structure and change management? How do you build digital capability across a multinational, fast enough to matter, carefully enough to stick?
Technology was never going to be the answer on its own. The real work was building the digital readiness in the people, the structure, and the culture that would make the technology actually deliver.
Solutions
SpaceOf led the conceptualization and orchestration of a multi-tenant eCommerce platform built on microservices architecture, designed for both B2B and B2C across multiple European markets.
But the technical build was only part of the work. Silos were broken down. Cloud technologies and agile working methods were introduced. New departments and digital competencies were established from scratch. Leaders and teams were empowered through lateral leadership and mentoring. And every structural obstacle identified along the way was named clearly and resolved.
Results
The platform launched across multiple European markets, the organization had new departments, new digital competencies, and a ways of working that hadn't existed before. The result was a 55% increase in eCommerce growth, but more importantly, a permanent shift from analog operator to multichannel player, with the capability and confidence to keep building from there.
